Me: And how may I help you Ms. Angry Customer (CX)?
Angry Customer: Ya, WHY is my bill so HIGH?
Me: I’m sorry you feel your bill is too high, let me look at your account I will try to assist you with your bill
Angry CX: WHATEVER – this better not take long
Me: Actually your monthly charges have not changed, you just had a balance from the previous month.
Angry CX: WHAT DO YOU MEAN?
Me: You didn’t pay your bill last month and the balance was added to this bill.
Angry CX: Ya, but that doesn’ t answer my question, why is my bill so FUCKING high?
Me: ok – repeat previous reply cuz it was pretty straightforward
Angry Cx: Why are you not answering my question? I want to talk to someone else- anyone else, NOW!
Me: Certainly, let me get your dumb ass over to a manager – thank you so much for your patience you illiterate fool…..well something like that but perhaps not so harsh….
And thus just another average day in the telecommunications world…….
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