Customer Impossible 2

Me:  And how may I help you Ms. Angry Customer (CX)?

Angry Customer:  Ya,  WHY is my bill so HIGH?

Me:  I’m sorry you feel your bill is too high, let me look at your account I will try to assist you with your bill

Angry CX:  WHATEVER – this better not take long

Me:  Actually your monthly charges have not changed,  you just had a balance from the previous month.

Angry CX:  WHAT DO YOU MEAN?

Me:  You didn’t pay your bill last month and the balance was added to this bill.

Angry CX:   Ya,  but that doesn’ t answer my question,  why is my bill so FUCKING high?

Me:  ok – repeat  previous reply cuz it was pretty straightforward

Angry Cx:  Why are you not answering my question?   I want to talk to someone else- anyone else,  NOW!

Me:  Certainly,  let me get your dumb ass  over to a manager – thank you so much for your patience you illiterate fool…..well something like that but perhaps not so harsh….

And thus just another average day in the telecommunications world…….

WTF Moments

This past Monday, I interviewed with an organization that holds the key to my dream job.   I didn’t think that my dream job  existed but it does and it restores my faith that if you dream it, you can do it.    While I’m not certain if I landed this gig,  it was a most interesting interview.  I leave these events literally in a WTF state of mind.  I study, I prepare, obsess, prepare, practice,  and prepare a little more,  but there are probably 500 interview questions that you can ask a candidate in an interview,  and 500 different ways to ask them.  It is  impossible to prepare for what an interviewer will ask.   It is also really frustrating and very unfair,  and honestly I’m sick and tired of these head games.  It’s borderline abuse,  and yet an accepted practice.  In any case,  I have to say it was one of the best interviews I’ve ever had.   These weren’t HR people either,  just your hiring managers –folks that do the job or have done the job you are applying for – therefore it wasn’t a psycho HR person,  with templated job description in hand  waiting for answers that only a psychopathic pathological liar is good at answering  and that is most refreshing!